Grievance Redressal

Our Commitment

WaddleFit Health Tech Private Limited is committed to addressing customer complaints fairly and promptly. This process covers concerns about payments, refunds, access, delivery, privacy, events, account usage and services offered through waddlefit.com.

Grievance Officer

Legal entity

WaddleFit Health Tech Private Limited

Designation

Grievance Officer — Customer Support and Compliance

Email

info@waddlefit.com

Postal address

Kolkata, West Bengal, India

How to Submit a Complaint

Email the Grievance Officer with the subject line “Grievance — [brief issue]”. Include your full name, registered email address or mobile number, order or payment reference, a clear description of the issue and any supporting screenshots or documents. Do not send card PINs, CVVs, passwords or one-time passwords.

Response Timeline

We aim to acknowledge a grievance within 48 hours of receipt and resolve it within one month. Complex matters involving banks, payment providers, event partners or law-enforcement authorities may require additional time; where this occurs, we will provide an update using the contact details supplied with the complaint.

Privacy Complaints

Requests concerning access, correction, deletion, consent or the processing of personal data may be submitted through the same grievance channel. Please use the subject line “Privacy Grievance” so the request can be routed appropriately.