Service Delivery Policy
Last updated: 22 September 2026
Scope
This policy explains how WaddleFit Health Tech Private Limited (“WaddleFit”, “we”, “us”) delivers the digital fitness experiences, personalised training plans, event registrations and related services purchased or requested through waddlefit.com.
Order and Registration Confirmation
After a successful payment or completed registration, we send a confirmation to the email address, mobile number or WhatsApp number supplied during registration. Confirmations are normally issued immediately, but may take up to 24 hours where a payment or registration requires manual verification.
Digital Services and Training Plans
Digital services are made available through the WaddleFit website, app, registered account, download or a link sent to the contact details provided by the customer. Where a service is generated from customer inputs, delivery begins after all required information has been submitted. Any service-specific start date or access period shown on the applicable product page forms part of this policy.
Events and Fitness Challenges
Event access, instructions, eligibility requirements and start dates are provided on the relevant event page and in the registration confirmation. Customers must use the same contact details and account used during registration. If an event is postponed, rescheduled or materially changed, registered participants will be notified using their supplied contact details.
Rewards, Vouchers and Physical Prizes
Rewards and prizes displayed for a challenge are promotional benefits and are not sold as retail products unless expressly stated otherwise. Eligible recipients will be contacted after results are verified. The delivery method and expected dispatch or redemption timeline will be communicated to the recipient. Delivery may depend on the recipient supplying an accurate and serviceable address within the stated response period.
Delayed or Failed Delivery
If confirmation or access is not received within 24 hours of a successful payment, contact us with the registered name, contact details, payment reference and the service purchased. We will verify the transaction and restore access, complete delivery or provide the appropriate resolution under our Refund and Cancellation Policy.
Customer Responsibilities
Customers are responsible for providing correct contact, account and delivery information and for maintaining access to their registered email address and mobile number. WaddleFit is not responsible for delays caused by incomplete or incorrect details supplied by the customer.
Contact
For delivery assistance, email info@waddlefit.com .